Star-struck! Glendronach visitor centre awarded four stars by VisitScotland
Published Date: 23rd September 2012
22.09.10 - VISITSCOTLAND has awarded GlenDronach’s Visitor Centre four stars in recognition of its excellent facilities and services, making the Aberdeenshire distillery one of Scotland's top tourist attractions.
The Tourist Board’s Quality Assurance Inspector visited the Forgue distillery this summer and says she was most impressed by the efforts it has made to welcome visitors from home and abroad.
VisitScotland says its grading schemes take the guesswork out of planning a holiday or short break, giving reassurance to visitors quickly and clearly.
The report noted that visitors travelling along the A96 are given an excellent opportunity to navigate to the distillery, via the comprehensive system of brown tourist signing.
The Inspector found the clock display showing the next available tour very helpful and she had high praise for the decorative state of the Visitor Centre.
She commented: “Its new interiors are very contemporary and of high quality, which has certainly brought the Visitor Centre up to date.”
She was also very complimentary about the daily tours visitors are given around the distillery.
“The tour was very ably undertaken by Karen who was very easy to recognise given her corporate appearance. Tours are tailored carefully to meet the expectations of visitors, being structured around the product itself for the enthusiast or a good dash of history for the general visitor.”
She also welcomed the fact that some of the staff are able to speak a number of foreign languages, helping to make the tour intelligible and interesting for the international visitor.
GlenDronach’s Marketing Manager Kerry White oversaw the Visitor Centre’s transformation during the summer. She said: “Everyone at GlenDronach is delighted with this latest award. It’s a wonderful tribute to our staff at the Visitor Centre and reflects the care and attention to detail we have lavished on it this year. It also shows that we have achieved high levels of excellence and offer exceptional service to the thousands of visitors who come here every year.
“The Report was very helpful in indicating some areas we can do even better, and we are now aiming to get five stars very soon.”
For more information, visit www.glendronachdistillery.com
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